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The catastrophe of the coronavirus is just a special circumstance in order to show that clinical flexibility and a therapist's responsiveness is a necessary way of working if we want to meet our clients' very different situations and expressed needs. For decades a large amount of research has been stressing that “one size fits all” approaches are therapeutically detrimental, especially if clinical protocols are applied rigidly and exclusively. On the contrary, clinicians are helpful if they are able to tailor their craftsmanship to their clients' specific conditions, in particular by realising that emotional closeness can be attained even through phone or Skype.