What does ‘facilitating a support group’ mean? A lot of such work goes on. The answer is never clear. I assume that, as the support group is an institutional resource timetabled in work time for optimal involvement of nurses on different shifts, the task is about supporting staff to be effective in their work. It is not a therapy group although the facilitator is also a counsellor in the hospital. All we can do as group facilitator is examine our relationship to the institution when we take up such a role and learn about the nature of the institution and the experience of some of the people working in it. The evidence available to the facilitator must include transference and counter transference