Recover your username or reset your password

Use the email address registered with PaDS to recover your PEP account. You do not need a new registration. If your university or library provides the sign-in, use its account-recovery service instead.

Request a recovery email

1. On PEP sign-in, choose PEP account and then Forgot your password? You can also open PaDS recovery.
2. On the PaDS Password reset request screen, enter your registered Email Address and select Send.
3. Open the link in the email and follow the account recovery instructions. Check the username associated with the account and choose and confirm your new password when requested.
4. Return to PEP sign-in and enter your username and new password exactly as recorded.

If the email does not arrive

Check spam or junk mail and confirm that you used the address registered with PEP. If you no longer have that address, cannot identify the account or still cannot sign in, contact PEP. Include the email addresses you may have used and the problem you see; do not send a password or recovery link.

For changes after recovery, see Manage your account in PaDS.