The Manic Culture of the Post-9/11 Airline Industry in America

A visiting research fellow in the Innovation, Technology and Operations Management Group at the Norwich Business School, University of East Anglia in the UK. She is a retired US military officer, Naval Aviator, and United Airlines pilot with 6,000 mishap-free flight hours in four jet airliners, five military aircraft, and several types of civilian aeroplanes. A crisis management expert with almost thirty years of leadership experience in high-risk fields, she is a member of the Washington Post “Leadership Panel” and consults internationally with a broad range of organisations. Fraher has published widely including The Next Crash: How Short-Term Profit Seeking Trumps Airline Safety (2014), “Thinking Through Crisis”: Improving Teamwork and Leadership in High Risk Fields (2011), Group Dynamics in High-Risk Teams (2005), A History of Group Study and Psychodynamic Organizations (2004), and in journals such as Journal of Management Studies, Human Relations, History of Psychology, Organisational and Social Dynamics, Socio-Analysis, and Team Performance Management.